We want billing to be clear and fair. Nexfiy Pro starts with a 7-day free trial, and you will not be charged if you cancel before it ends.
1. Free trial
You can cancel at any time during the 7-day trial to avoid a charge. If you do not cancel, your paid monthly subscription begins when the trial ends.
2. First payment
If Nexfiy is not right for you, contact us within 7 calendar days of your first paid charge. We will review the request and, when approved, refund that charge to the original payment method.
3. Renewal payments
Monthly renewal charges are generally not refundable because your workspace remains available for the paid billing period. You can cancel before the next renewal from your billing settings to prevent future charges.
4. Duplicate or incorrect charges
Contact us if you believe you were charged twice, billed for the wrong seat quantity, or charged after cancelling. We will investigate and correct confirmed billing errors.
5. Refund timing
Approved refunds are sent to the original payment method. Your bank or card provider may take 5–10 business days to show the credit.
Request a refund
Include your account email, payment date, and invoice or payment ID so we can find the charge quickly.
billing@nexfiy.com